B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
82%
82% -- chatbot preference rate for customers (2024)
82% of customers express a preference for interacting with chatbots over waiting for human representatives.
Lighthouse Research Team
Last verified:
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Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Source Article
Breaking Down Silos: How AI Agents Are Transforming Technical Support
Breaking Down Silos: How AI Agents Are Transforming Technical Support
- Team Ascendo AI
- Nov 20, 2024
- 3 min read
Updated: Mar 31
In today's fast-paced business environment, the integration of artificial intelligence (AI) is not merely a trend; it is a transformative force reshaping how organizati…
Methodology
Statistic cited in blog, original survey unspecified
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 (current) | 82% | |
| 2026 | 73% | -11.0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 82% chatbot preference rate. Source: (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-prefer-chatbots-82pct
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<blockquote cite="https://lighthousedata.io/data/customers-prefer-chatbots-82pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- chatbot preference rate for customers<br><small>Source: (2024) · <a href="https://lighthousedata.io/data/customers-prefer-chatbots-82pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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