B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
82%
82% -- chatbot preference rate for Consumers (2025)
82% of consumers prefer interacting with chatbots over waiting for human customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Plivo
Primary
Tier B
https://qaltivate.com/blog/conversational-ai-market/ ↗
Source Article
Conversational AI market summary: 2025 edition - Qaltivate
Conversational AI market summary: 2025 edition
The conversational AI market is experiencing explosive growth, transforming how businesses across industries engage with customers, automate services, and scale support. From virtual assistants in retail to chatbots in agriculture, this technology is re…
Original Research
Plivo
· Original study ↗
Methodology
Plivo report
Methodology documented
Segmentation
IndustryMedia
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
Consumers: 82% chatbot preference rate. Source: Plivo (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-chatbots
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<blockquote cite="https://lighthousedata.io/data/consumers-prefer-chatbots" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- chatbot preference rate for Consumers<br><small>Source: Plivo (2025) · <a href="https://lighthousedata.io/data/consumers-prefer-chatbots" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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