B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
62%
62% -- chatbot preference rate for website visitors (2025)
62% of website visitors prefer interacting with a chatbot over waiting for a human response to routine questions.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
62%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
eidosoft.co
Primary
Tier C
https://eidosoft.co/blog/is-your-website-costing-customers ↗
Source Article
Is Your Website Costing You Customers? How to Diagnose and Fix Conversion Leaks
Is Your Website Costing You Customers? How to Diagnose and Fix Conversion Leaks
Discover how to identify and fix conversion leaks on your website that may be costing you customers. Learn actionable strategies to optimize load times, navigation, CTAs, forms, and mobile experience, turning your site i…
Original Research
eidosoft.co
· Original study ↗
Methodology
Blog citing chatbot research; original source not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
website visitors: 62% chatbot preference rate. Source: eidosoft.co (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-preference-visitors
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<blockquote cite="https://lighthousedata.io/data/chatbot-preference-visitors" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>62%</strong> -- chatbot preference rate for website visitors<br><small>Source: eidosoft.co (2025) · <a href="https://lighthousedata.io/data/chatbot-preference-visitors" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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