Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and references to "you" include that organisation.

If you do not agree with any part of these Terms, you must not use the Service.

We reserve the right to update these Terms at any time. We will notify registered users by email and in-dashboard notice. Continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms.

2. Description of Service

Lighthouse Intelligence is a B2B marketing benchmark data platform that provides:

• Dashboard access — a web-based interface for browsing, searching, and exploring marketing benchmark statistics
• API access — a programmatic interface for querying benchmark data for integration into third-party tools, reports, and applications
• Data exports — the ability to download curated datasets in structured formats
• Analytics tools — trend visualisations, comparisons, and industry benchmarking features

Our dataset aggregates statistics drawn from over 120,000 public and licensed sources including Eurostat, Google Trends, DataForSEO, industry surveys, and third-party research publications. We apply proprietary curation, validation, and enrichment processes to the underlying data.

The Service is intended for use by marketing professionals, agencies, and enterprise teams. It is not intended as a substitute for professional legal, financial, or regulatory advice.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where possible. We will not be liable to you for any modification, suspension, or discontinuation of the Service.

3. Account Registration

Access to the Service requires a registered account. Accounts are created using Google OAuth 2.0. By connecting your Google account, you authorise us to receive your name, email address, and Google account identifier as described in our Privacy Policy.

You represent and warrant that:

• All information you provide is accurate, current, and complete
• You are at least 18 years of age
• You are authorised to use the email address associated with your account
• Your use of the Service does not violate any applicable law or regulation

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.

We reserve the right to terminate or suspend any account that we reasonably believe has been created fraudulently, is being used in violation of these Terms, or poses a security risk to the Service or other users.

4. API Usage Terms

4.1 Permitted Use

Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Lighthouse Intelligence API to:

• Query and retrieve benchmark data for your own internal business purposes
• Integrate benchmark data into your own proprietary tools, reports, and client deliverables
• Build analytics, content, and reporting features for your organisation or clients

4.2 Rate Limits

API access is subject to rate limits defined by your subscription plan. Rate limits are enforced per API key per time window. Exceeding rate limits may result in temporary throttling (HTTP 429 responses). Repeated or deliberate rate limit violations may result in account suspension. Current rate limits are displayed in your account dashboard.

4.3 Attribution Requirements

When publishing benchmark statistics derived from the Lighthouse Intelligence platform in client-facing content, public reports, or marketing materials, you must include attribution to Lighthouse Intelligence (lighthousedata.io) or the original cited source where specified in the data. Attribution format: "Source: Lighthouse Intelligence (lighthousedata.io)" or as directed in individual stat records.

4.4 API Key Security

API keys are unique to your account. You must not share API keys with third parties outside your organisation. You are responsible for all API usage under your key. If a key is compromised, you must rotate it immediately via your account dashboard and notify us.

5. Prohibited Uses

You must not:

• Redistribute or resell our compiled dataset — you must not sublicense, sell, resell, transfer, or make available to any third party the Lighthouse Intelligence compiled dataset, database, or substantial extracts thereof, whether or not for commercial gain
• Scrape or bulk harvest — you must not use automated tools, bots, crawlers, or scripts to bulk-download, scrape, or systematically extract data from the platform beyond normal permitted API access within your rate limits
• Competitive intelligence harvesting — you must not use the Service to build, train, or improve a competing benchmark data product, or to provide data to any third party building a competing product
• Share credentials — you must not share your account login or API keys with users outside your licenced organisation
• Circumvent access controls — you must not attempt to bypass, disable, or interfere with any authentication, rate limiting, or access control mechanism
• Reverse engineer — you must not decompile, disassemble, reverse engineer, or attempt to derive the source code of the platform or its underlying data pipeline
• Illegal purposes — you must not use the Service for any purpose that is unlawful, fraudulent, defamatory, infringing, or otherwise harmful
• Misrepresent data — you must not alter, falsify, or misrepresent statistics sourced from Lighthouse Intelligence in a way that is materially misleading
• Introduce malicious code — you must not introduce viruses, malware, or any code designed to disrupt, damage, or gain unauthorised access to the Service

6. Intellectual Property

6.1 Our IP

Lighthouse Intelligence owns or licenses all rights in and to:

• The Lighthouse Intelligence compiled database and dataset (the curated, structured collection of benchmark statistics, confidence scores, metadata, and relationships)
• The platform software, dashboard, API, and all associated code
• All trade marks, logos, and branding associated with Lighthouse Intelligence
• Our proprietary data collection, curation, and validation methodologies

6.2 Source Data Attribution

Individual statistics in our database are derived from third-party sources including Eurostat, Google Trends, DataForSEO, and others. Those sources retain their original copyright and terms. We include source attribution with each data point. You must respect the original licences of source data where specified.

6.3 Your Licence

Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-sublicensable, non-transferable licence to access and use the Service solely for your internal business purposes as described in Section 4. This licence terminates automatically upon expiry or termination of your subscription.

6.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without obligation to you.

7. Data Accuracy Disclaimer

We make reasonable efforts to ensure the accuracy, completeness, and currency of benchmark data available through the Service. Our platform applies automated validation, confidence scoring, and freshness monitoring to all statistics.

However, we do not warrant that:

• Any particular statistic is accurate, complete, or current at the time you access it
• The Service will be free from errors, omissions, or outdated information
• Data derived from third-party sources accurately reflects those sources at all times

The Service is not a substitute for independent professional research, verification, or advice. Before making material business or strategic decisions based on data from the Service, you should independently verify critical statistics and, where appropriate, seek professional advice.

We provide confidence scores and source citations to assist you in evaluating data quality. Low-confidence statistics are labelled as such and should be treated accordingly.

8. Payment Terms

8.1 Subscription Fees

Access to the Service requires a paid subscription. Subscription fees are charged in advance, on a monthly or annual basis as selected at sign-up. All fees are stated in Australian Dollars (AUD) or as otherwise specified, and are exclusive of any applicable taxes (including GST).

Payment is processed by Stripe, Inc. You authorise us to charge your nominated payment method on each renewal date. By providing payment details, you represent that you are authorised to use the payment method.

8.2 Cancellation

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period. We do not provide prorated refunds for partial periods upon voluntary cancellation.

8.3 Refund Policy

Refunds are available in the following circumstances:

• 30-day money-back guarantee — new subscribers may request a full refund within 30 days of their first payment if they are not satisfied with the Service
• Service unavailability — if the Service is unavailable for more than 72 consecutive hours due to our fault, we will provide a prorated credit for the affected period
• Billing errors — if you have been charged incorrectly, contact us within 30 days and we will issue a full refund of the overcharge

Refund requests must be submitted to [email protected].

8.4 Price Changes

We may change subscription prices with at least 30 days' written notice. Price changes will apply from your next renewal date after the notice period.

8.5 Late Payment

If a payment fails, we will notify you and retry the charge. If payment remains outstanding after 7 days, we may suspend access to the Service until payment is received. We reserve the right to terminate the account if payment remains outstanding for more than 30 days.

9. Limitation of Liability

To the maximum extent permitted by applicable law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

• The Service is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement
• We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components
• Our total aggregate liability to you for all claims arising out of or relating to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, however caused and under any theory of liability

Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under Australian law, including any non-excludable consumer guarantees under the Australian Consumer Law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Louder Online Pty Ltd and its directors, officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any intellectual property or other rights of any third party
• Any misrepresentation of data obtained from the Service
• Any claim by your clients arising from your use of the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by cancelling your subscription and requesting account deletion via [email protected]. Upon account deletion, your personal data will be handled in accordance with our Privacy Policy.

11.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

• You breach any provision of these Terms
• We are required to do so by law or court order
• Your account poses a security risk to the Service or other users
• Payment is overdue for more than 30 days

We may also terminate the Service entirely with 30 days' written notice to all subscribers. In such a case, we will refund any prepaid but unused subscription fees on a prorated basis.

11.3 Effect of Termination

Upon termination, your licence to use the Service ends immediately. You must cease all use of the Service and destroy any downloaded data that you are not permitted to retain under these Terms. Sections 5, 6, 7, 9, 10, and 12 survive termination.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or the Service, the parties agree to:

1. Good faith negotiation — first attempt to resolve the dispute through good faith discussions for a period of 30 days following written notice of the dispute
2. Mediation — if the dispute is not resolved through negotiation, submit to non-binding mediation in Sydney, NSW before initiating legal proceedings
3. Courts — if mediation fails, submit to the exclusive jurisdiction of the courts of New South Wales, Australia

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief in any court of competent jurisdiction.

Nothing in these Terms affects any rights you may have under the Australian Consumer Law that cannot be excluded by contract.

13. Contact

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