B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
67%
67% -- chatbot preference rate for Indian B2B buyers (2025)
67% of Indian B2B buyers prefer using a chatbot over phone or form during initial enquiry.
- Specifically applies to preference during initial enquiry compared to phone or form
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://magicworksitsolutions.com/blog/ai-chatbot-vs-lead-forms-b2b-india ↗
Source Article
AI Chatbots vs Lead Forms India B2B 2026: Conversion Data Compared
If you are running Google Ads or Meta Ads for a B2B business in India, you are paying for traffic to your website every single day. The question is not whether that traffic is arriving. The question is what happens to it after it arrives. And the honest answer, for the majority of Indian B2B compani…
Original Research
Salesforce
· Original study ↗
Methodology
Cited from Salesforce State of Service Report 2025 (global with India segment)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Indian B2B buyers: 67% chatbot preference rate. Source: Salesforce (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-preference-india-b2b
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chatbot-preference-india-b2b" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- chatbot preference rate for Indian B2B buyers<br><small>Source: Salesforce (2025) · <a href="https://lighthousedata.io/data/chatbot-preference-india-b2b" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.