B
Evidence Grade B
Graded
under review
Safe to Cite
Current
91%
91% -- customer retention rate for organizations with well-defined SLAs (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
91%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Aberdeen Group
Primary
Tier C
https://amilo.co/academy/the-power-of-software-service-and-slas-in-fulfillment/en ↗
Source Article
Enhancing Fulfillment Performance: The Power of Software, Service, and SLAs
Original Research
Aberdeen Group
· Original study ↗
Methodology
Aberdeen Group study, cited secondhand
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
organizations with well-defined SLAs: 91% customer retention rate. Source: Aberdeen Group (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sla-customer-retention-91
HTML Embed
<blockquote cite="https://lighthousedata.io/data/sla-customer-retention-91" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>91%</strong> -- customer retention rate for organizations with well-defined SLAs<br><small>Source: Aberdeen Group (2026) · <a href="https://lighthousedata.io/data/sla-customer-retention-91" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.