B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
89%
89% -- customer retention rate for companies with strong omnichannel strategy (2026)
Companies with a strong omnichannel strategy achieve an 89% customer retention rate.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
90
Independence
70
Methodology
45
Freshness
94
Sources (3)
eDesk
Primary
Tier C
https://www.edesk.com/it/blog/multichannel-ecommerce-omnichannel-customer/ ↗
Source Article
Strategia di supporto omnichannel per l'e-commerce: guida 2026
Oh, hai canali di assistenza su più piattaforme diverse, che devi controllare e a cui devi rispondere individualmente? Che cosa carina.
Ma non è molto positivo per la tua azienda, vero? Sappiamo entrambi che avere più canali di assistenza separati è obsoleto. Si tratta di un modo di pensare vecchio,…
Also cited by
2026-08-08
2026-08-08
Original Research
eDesk
· Original study ↗
Methodology
Compared to companies with weak omnichannel strategies
Methodology documented
Segmentation
IndustryRetail
Company SizeEnterprise
RegionGlobal
Channelmulti-channel
Cite this stat
Plain Text
companies with strong omnichannel strategy: 89% customer retention rate. Source: eDesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer_retention_rate_omnichannel
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<blockquote cite="https://lighthousedata.io/data/customer_retention_rate_omnichannel" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- customer retention rate for companies with strong omnichannel strategy<br><small>Source: eDesk (2026) · <a href="https://lighthousedata.io/data/customer_retention_rate_omnichannel" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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