B
Evidence Grade B
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accuracy verified by the review judge
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Recent
54%
54% -- service retention rate for owners of vehicles 2 years old or newer (2025)
According to Cox Automotive's 2025 service study, 54% of owners with vehicles 2 years old or newer went back to the dealer for service.
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Lighthouse Research Team
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Evidence graded
Value
54%
Unit
Percentage
Data Vintage
2025
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Cox Automotive
Primary
Tier B
https://www.useflai.com/blog/missed-call-statistics-revenue-lost-at-your-dealership ↗
Source Article
How Missed Calls Cost Dealerships $850K+ Per Year
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Missed call statistics reveal dealerships lose $850K-$1.17M yearly in service revenue. Calculate your actual cost with real industry data.
January 26, 2026
You’re not reading this because you’re curious about phone statistics. You’re rea…
Original Research
Cox Automotive
· Original study ↗
Methodology
Cox Automotive 2025 service study; down from 72% in 2023
Methodology documented
Segmentation
IndustryAutomotive
RegionUS
Channelcontent
Cite this stat
Plain Text
owners of vehicles 2 years old or newer: 54% service retention rate. Source: Cox Automotive (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/owner-service-return-rate-2025
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<blockquote cite="https://lighthousedata.io/data/owner-service-return-rate-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>54%</strong> -- service retention rate for owners of vehicles 2 years old or newer<br><small>Source: Cox Automotive (2025) · <a href="https://lighthousedata.io/data/owner-service-return-rate-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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