B
Evidence Grade B
Safe to Cite
Current
81%
81% -- customer retention rate for IT services industry (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
81%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
90
Citation Chain
20
Independence
50
Methodology
45
Freshness
92
Sources (4)
Sujets explosifs
Primary
Tier A
https://www.storyly.io/glossary/customer-retention ↗
Source Article
A Guide to Customer Retention Statistics for Business Owners - Shopify Australia
What makes you return to a business to purchase goods or services? Is it the low prices, attentive employees, or consistent customer service? Savvy business owners know the value of repeat customers, who are essential for a business’s success. The rate of returning people who make purchasing decisio…
Also cited by
vibetrace.com
https://vibetrace.com/fr/taux-de-retour-client/
2026-08-03
2026-08-13
2026-08-13
Original Research
Sujets explosifs
· Original study ↗
Methodology
Compiled by Sujets explosifs
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 | 85% | |
| 2026 (current) | 81% | -4.7% |
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
IT services industry: 81% customer retention rate. Source: Sujets explosifs (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/it-services-client-retention-rate
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<blockquote cite="https://lighthousedata.io/data/it-services-client-retention-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>81%</strong> -- customer retention rate for IT services industry<br><small>Source: Sujets explosifs (2026) · <a href="https://lighthousedata.io/data/it-services-client-retention-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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