B
Evidence Grade B
Graded
under review
Safe to Cite
Current
89%
89% -- customer retention rate for businesses with consistent service quality across multiple channels (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SuperOffice
Primary
Tier B
https://www.superoffice.com/blog/business-relationships/?es_id=919be13bea ↗
Source Article
Why Business Relationships Are The Key to Successful Growth!
If I were to ask you what makes a business successful, you probably would say: a unique, unforgettable product + an ability to deliver an amazing customer service.
And you’d be totally right.
However, although important, these two elements are not the only ones that drive success.
In order to attrac…
Original Research
SuperOffice
· Original study ↗
Methodology
Percentage of customers retained by businesses with consistent service quality across multiple channels.
Segmentation
IndustryB2C
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
businesses with consistent service quality across multiple channels: 89% customer retention rate. Source: SuperOffice (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer_experience_retain
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<blockquote cite="https://lighthousedata.io/data/customer_experience_retain" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- customer retention rate for businesses with consistent service quality across multiple channels<br><small>Source: SuperOffice (2026) · <a href="https://lighthousedata.io/data/customer_experience_retain" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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