B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
3.5%
3.5% -- csat increase for Large banking client using Atento AI Studio (Atento Insights) (2025-04)
A large banking client using Atento AI Studio (Atento Insights) achieved a 3.5% increase in CSAT within 2 months.
- Achieved within a 2-month period
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
3.5%
Unit
Percentage
Data Vintage
2025-04
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Atento
Primary
Tier A
https://atento.com/pb/imprensa_post/atento-democratiza-o-uso-de-inteligencia-artificial-na-experienc… ↗
Source Article
Atento no Atento democratiza o uso de Inteligência Artificial na experiência do cliente e do colaborador
Original Research
Atento
· Original study ↗
Methodology
Company-reported case study: CSAT increase achieved within 2 months after AI identified ~10 friction points and recommended 4 process-improvement initiatives
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Large banking client using Atento AI Studio (Atento Insights): 3.5% csat increase. Source: Atento (2025-04). Via Lighthouse Intelligence -- https://lighthousedata.io/data/atento-banking-csat-increase-3-5-pct
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<blockquote cite="https://lighthousedata.io/data/atento-banking-csat-increase-3-5-pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>3.5%</strong> -- csat increase for Large banking client using Atento AI Studio (Atento Insights)<br><small>Source: Atento (2025-04) · <a href="https://lighthousedata.io/data/atento-banking-csat-increase-3-5-pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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