B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
65%
65% -- video retention rate for Training videos (2021)
Training videos increase learning retention to 65% from 35%.
- Refers to learning/knowledge retention rather than customer retention
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Score Buddy
Primary
Tier C
https://info.scorebuddyqa.com/the-ultimate-call-center-training-guide ↗
Source Article
[Guide] The Ultimate Call Center Training Guide
Call center training is critical to high-quality customer experience. In fact, it’s among the most important strategies you can employ to ensure excellent customer service, gain customer trust, and increase brand loyalty. Our call center training guide will equip you with what you need to provide ca…
Original Research
Score Buddy
· Original study ↗
Methodology
Not explicitly stated in the source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Training videos: 65% video retention rate. Source: Score Buddy (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/video-retention-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/video-retention-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- video retention rate for Training videos<br><small>Source: Score Buddy (2021) · <a href="https://lighthousedata.io/data/video-retention-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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