B
Evidence Grade B
Graded
under review
Safe to Cite
Current
74%
74% -- customer retention rate for telco customers with top two experience scores (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
74%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Sources (2)
InMoment
Primary
Tier C
https://inmoment.com/en-sg/telecom/ ↗
Source Article
Telecom Customer Experience Management – InMoment (Asia)
Telecom Customers Are Used to Getting More
With the rise in mobile, WiFi, streaming services, opportunities offered by 5G and more, it is clear to see there is a lot of momentum in the industry–and customers hold telcos to a higher standard than other businesses. So, with the industry at a saturatio…
Also cited by
electroiq.com
https://electroiq.com/
2026-08-19
Original Research
InMoment
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
telco customers with top two experience scores: 74% customer retention rate. Source: InMoment (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/telecom-customer-retention-top-experience
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<blockquote cite="https://lighthousedata.io/data/telecom-customer-retention-top-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74%</strong> -- customer retention rate for telco customers with top two experience scores<br><small>Source: InMoment (2026) · <a href="https://lighthousedata.io/data/telecom-customer-retention-top-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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