B
Evidence Grade B
Graded
under review
Safe to Cite
Current
67%
67% -- customers preferring self service for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
atidiv.com
Primary
Tier C
https://atidiv.com/ai-inbound-call-center-reducing-wait-times/ ↗
Source Article
Cut Wait Times Fast with AI Inbound Call Center Tools 2026
Original Research
atidiv.com
· Original study ↗
Methodology
Unattributed study cited by Atidiv
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 | 67% | |
| 2024 | 73% | +9.0% |
| 2026 (current) | 67% | -8.2% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 67% customers preferring self service. Source: atidiv.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/self-service-preference-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/self-service-preference-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- customers preferring self service for customers<br><small>Source: atidiv.com (2026) · <a href="https://lighthousedata.io/data/self-service-preference-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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