B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
89%
89% -- customer retention rate for businesses with omnichannel communication strategies (2025)
Businesses with solid omnichannel communication strategies retain 89% of their customers.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Sources (2)
HelloSend
Primary
Tier A
https://www.hellosend.com/blog/guide-to-omnichannel-messaging ↗
Source Article
Omnichannel Messaging: Benefits, Implementation, & Uses
Blog /
A Quick Guide to Omnichannel Messaging
April 14, 2025
Discover the benefits, implementation strategies, and diverse uses of omnichannel messaging. Elevate customer engagement across all platforms!
Table of Contents
Are you ready for Smarter Messaging?
Book A demo nowHave you ever felt frustra…
Also cited by
hardwareretailing.com
https://hardwareretailing.com/
2026-08-19
Original Research
HelloSend
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
businesses with omnichannel communication strategies: 89% customer retention rate. Source: HelloSend (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-customer-retention
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<blockquote cite="https://lighthousedata.io/data/omnichannel-customer-retention" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- customer retention rate for businesses with omnichannel communication strategies<br><small>Source: HelloSend (2025) · <a href="https://lighthousedata.io/data/omnichannel-customer-retention" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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