B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20%
20% -- in app survey response rate for In-app customer feedback surveys (2025)
In-app surveys typically average response rates of 20% to 30%.
- Source provides a general benchmark range without underlying sample size or methodology; notes well-optimized implementations can reach higher.
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Typeform
Primary
Tier B
https://www.typeform.com/blog/customer-satisfaction-survey-questions ↗
Source Article
Customer Satisfaction Survey Questions: 43 to Ask
Customer satisfaction survey questions: 43 examples + tips
Your customers know things about your business that you don't. They know where the friction is, what nearly made them leave, and what keeps them coming back. The problem is that most of them won't volunteer this information unless you ask—an…
Original Research
Typeform
· Original study ↗
Methodology
Source reports in-app surveys average around 20-30%; midpoint of 25% taken per normalization rules. No methodology or sample size stated.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
In-app customer feedback surveys: 20% in app survey response rate. Source: Typeform (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/in-app-survey-response-rate
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<blockquote cite="https://lighthousedata.io/data/in-app-survey-response-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- in app survey response rate for In-app customer feedback surveys<br><small>Source: Typeform (2025) · <a href="https://lighthousedata.io/data/in-app-survey-response-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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