B
Evidence Grade B
Graded
under review
Safe to Cite
Current
42%
42% -- average response time reduction for eCommerce companies that centralize customer communications (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester Research
Primary
Tier B
https://www.edesk.com/it/blog/come-semplificare-le-richieste-di-informazioni-dei-clienti-per-il-tuo-… ↗
Source Article
Come semplificare le richieste di informazioni dei clienti per il tuo negozio online (10 modi comprovati)
Vuoi ottimizzare le richieste dei clienti per il tuo negozio online? L’approccio più efficace combina l’automazione dell’helpdesk, la gestione centralizzata della posta in arrivo e strumenti basati sull’intelligenza artificiale per ridurre i tempi di risposta fino al 60% e migliorare la soddisfazion…
Original Research
Forrester Research
· Original study ↗
Methodology
According to a study by Forrester Research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
eCommerce companies that centralize customer communications: 42% average response time reduction. Source: Forrester Research (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/forrester_ecommerce_customer_communication
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<blockquote cite="https://lighthousedata.io/data/forrester_ecommerce_customer_communication" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- average response time reduction for eCommerce companies that centralize customer communications<br><small>Source: Forrester Research (2026) · <a href="https://lighthousedata.io/data/forrester_ecommerce_customer_communication" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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