B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
15%
15% -- average response time reduction for Dexatel customer support (2023)
Dexatel customer support achieved a 15% reduction in average response times in 2023.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Dexatel
Primary
Tier A
https://dexatel.com/news/customer-engagement-and-satisfaction-report/ ↗
Source Article
Dexatel’s 2023 Customer Engagement and Satisfaction Insights
Dexatel’s 2023 Customer Engagement and Satisfaction Insights
Tallinn, Estonia, February 28, 2024 — Dexatel’s 2023 Customer Engagement and Satisfaction Report sheds light on user interactions, communication preferences, and support experiences. In a testament to the company’s commitment to customer s…
Original Research
Dexatel
· Original study ↗
Methodology
Company-reported reduction in average customer support response times vs. previous year
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Dexatel customer support: 15% average response time reduction. Source: Dexatel (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/dexatel-support-response-time-reduction-2023
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<blockquote cite="https://lighthousedata.io/data/dexatel-support-response-time-reduction-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- average response time reduction for Dexatel customer support<br><small>Source: Dexatel (2023) · <a href="https://lighthousedata.io/data/dexatel-support-response-time-reduction-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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