B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
15%
15% -- email survey response rate for Email customer feedback surveys (2025)
Email surveys typically achieve response rates between 15% and 25%.
- Source provides a broad typical benchmark range without underlying study details, sample size, or methodology.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Typeform
Primary
Tier B
https://www.typeform.com/blog/customer-satisfaction-survey-questions ↗
Source Article
Customer Satisfaction Survey Questions: 43 to Ask
Customer satisfaction survey questions: 43 examples + tips
Your customers know things about your business that you don't. They know where the friction is, what nearly made them leave, and what keeps them coming back. The problem is that most of them won't volunteer this information unless you ask—an…
Original Research
Typeform
· Original study ↗
Methodology
Source reports a range of 15-25% for typical email survey response rates; midpoint of 20% taken per normalization rules. No methodology or sample size stated.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Email customer feedback surveys: 15% email survey response rate. Source: Typeform (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/email-survey-response-rate
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<blockquote cite="https://lighthousedata.io/data/email-survey-response-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- email survey response rate for Email customer feedback surveys<br><small>Source: Typeform (2025) · <a href="https://lighthousedata.io/data/email-survey-response-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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