B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
20.8%
20.8% -- online return rate for ecommerce industry (2021)
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
20.8%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
National Retail Foundation
Primary
Tier A
https://autocallflow.com/blog/reduce-returns-in-ecommerce ↗
Source Article
Reduce Returns In Ecommerce: 10 Proven Ways to Build a Return-Proof Customer Experience with AutoCallFlow
Table of Contents
- Reduce Returns In Ecommerce with a Customer Experience that Prevents Dissatisfaction
- The Top Reasons Customers Return Products in Ecommerce (and What to Fix)
- Why Reducing Returns Matters for Most Ecommerce Stores
- 10 Proven Ways to Minimize Returns from Your Ecommerce Custom…
Original Research
National Retail Foundation
· Original study ↗
Methodology
According to the National Retail Foundation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce industry: 20.8% online return rate. Source: National Retail Foundation (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ecommerce-return-rate-2021
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<blockquote cite="https://lighthousedata.io/data/ecommerce-return-rate-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20.8%</strong> -- online return rate for ecommerce industry<br><small>Source: National Retail Foundation (2021) · <a href="https://lighthousedata.io/data/ecommerce-return-rate-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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