B
Evidence Grade B
Graded
under review
Safe to Cite
Current
50%
50% -- onboarding abandonment rate for retail banking digital onboarding (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
4,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Signicat
Primary
Tier A
https://www.signicat.com/blog/digital-customer-onboarding-are-you-doing-it-wrong ↗
Source Article
Digital Customer Onboarding Process: How to Stop Losing Your…
Digital Customer Onboarding Process: How to Stop Losing Your Customers
Over 50% of customers applying for online services such as bank accounts quit before completion. Find out why, and what to do about it.
Until recently, proving our identity has been a fairly straightforward process. After all, al…
Original Research
Signicat
· Original study ↗
Methodology
Signicat research on digital onboarding in retail banking; survey of 4,000 consumers in UK, Germany, Sweden and Netherlands
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
retail banking digital onboarding: 50% onboarding abandonment rate. Source: Signicat (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/banking-onboarding-abandonment-over-50
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<blockquote cite="https://lighthousedata.io/data/banking-onboarding-abandonment-over-50" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- onboarding abandonment rate for retail banking digital onboarding<br><small>Source: Signicat (2026) · <a href="https://lighthousedata.io/data/banking-onboarding-abandonment-over-50" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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