B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
71
71 -- customer satisfaction for UK water companies (January 2024)
The average customer satisfaction score for water companies in the UK Customer Satisfaction Index (UKCSI) was 70.7 in January 2024.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
71
Unit
Score
Data Vintage
January 2024
Entity
Sample Size
287
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
79
Source
Institute of Customer Service
Primary
Tier A
https://www.instituteofcustomerservice.com/ofwat-core-customer-information/ ↗
Source Article
Response to Ofwat consultation: Core Customer Information – Ofwat’s draft guidance on core information companies should clearly provide to their customers
The Institute of Customer Service welcomes the opportunity to respond to Ofwat’s consultation on core customer information guidance for water companies to clearly provide to their customers.
The Institute’s starting position is that, as an essential service in a regulated sector, water companies mus…
Original Research
Institute of Customer Service
· Original study ↗
Methodology
Institute's January 2024 UK Customer Satisfaction Index (UKCSI)
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK water companies: 71 customer satisfaction. Source: Institute of Customer Service (January 2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-water-companies-customer-satisfaction-2024
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<blockquote cite="https://lighthousedata.io/data/uk-water-companies-customer-satisfaction-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>71</strong> -- customer satisfaction for UK water companies<br><small>Source: Institute of Customer Service (January 2024) · <a href="https://lighthousedata.io/data/uk-water-companies-customer-satisfaction-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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