B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
96%
96% -- customer satisfaction for American bank customers (2025)
96% of Americans are happy with their bank's digital experience according to an American Bankers Association survey.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
96%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (6)
American Bankers Association
Primary
Tier B
https://www.fundinghero.com/online-banking/learn-more/is-online-banking-safe ↗
Source Article
Is Online Banking Safe? How To Protect Yourself
- Home/
- Online Banking/
- Is Online Banking Safe? Know the Risks and How To Protect Yourself
Is Online Banking Safe? Know the Risks and How To Protect Yourself
October 26, 2025
This site is a free online resource that strives to offer helpful content and comparison features to our visitors.
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customerexperiencedive.com
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2026-08-19
Original Research
American Bankers Association
· Original study ↗
Methodology
According to the American Bankers Association survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
American bank customers: 96% customer satisfaction. Source: American Bankers Association (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/americans-happy-with-bank-digital-experience
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<blockquote cite="https://lighthousedata.io/data/americans-happy-with-bank-digital-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>96%</strong> -- customer satisfaction for American bank customers<br><small>Source: American Bankers Association (2025) · <a href="https://lighthousedata.io/data/americans-happy-with-bank-digital-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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