B
Evidence Grade B
Safe to Cite
Dated
80%
80% -- customer satisfaction for Monzo (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2023
Entity
Geography
UK
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
95
Citation Chain
90
Independence
70
Methodology
45
Freshness
95
Sources (4)
Competition and Markets Authority
Primary
Tier B
https://www.kantar.com/inspiration/agile-market-research/monzo-and-how-it-became-the-brand-you-can-b… ↗
Source Article
Monzo and how it became the brand you can bank on
Monzo joins this year’s Kantar BrandZ Top 75 Most Valuable UK Brands ranking at #72, valued at $680M, a huge achievement for a brand in its infancy. The brand launched into the banking sector in 2015 and was among the first to challenge traditional high street banks. With a user base of over 7 milli…
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https://www.prnewswire.com/
2026-08-18
Original Research
Competition and Markets Authority
· Original study ↗
Methodology
Competition and Markets Authority league tables
Segmentation
IndustryFinTech
RegionUK
Cite this stat
Plain Text
Monzo: 80% customer satisfaction. Source: Competition and Markets Authority (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/monzo-customer-satisfaction-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/monzo-customer-satisfaction-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- customer satisfaction for Monzo<br><small>Source: Competition and Markets Authority (2023) · <a href="https://lighthousedata.io/data/monzo-customer-satisfaction-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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