B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
77%
77% -- customer satisfaction for landline customers in the UK (2021)
In 2021, the overall customer satisfaction level among landline customers in the UK was 77%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
77%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
Ofcom
Primary
Tier A
https://www.advanced-television.com/2022/05/18/ofcom-warns-sps-on-poor-customer-service/ ↗
Source Article
Ofcom warns SPs on poor customer service
Ofcom warns SPs on poor customer service
May 18, 2022
By Colin Mann
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare.
Its report on service standards across the t…
Original Research
Ofcom
· Original study ↗
Methodology
Ofcom report on service standards
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
landline customers in the UK: 77% customer satisfaction. Source: Ofcom (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-telecom-customer-satisfaction-landline-2021
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<blockquote cite="https://lighthousedata.io/data/uk-telecom-customer-satisfaction-landline-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>77%</strong> -- customer satisfaction for landline customers in the UK<br><small>Source: Ofcom (2021) · <a href="https://lighthousedata.io/data/uk-telecom-customer-satisfaction-landline-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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