B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
60%
60% -- customer abandonment rate for UK retail bank (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
79
Source
Ephesoft
Primary
Tier A
https://financedigest.com/know-your-customer-lets-make-this-easyhtml/ ↗
Source Article
Know Your Customer – let’s make this easy
By James Adie, VP of Sales, EMEA, Ephesoft
If you work in the financial services sector, you’ll know that a customer’s decision to choose your product or service is just the beginning of the story. Ahead lies a treacherous onboarding journey during which your customer may abandon you at any point. A…
Original Research
Ephesoft
· Original study ↗
Methodology
Reported abandonment rate during KYC documentation process.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK retail bank: 60% customer abandonment rate. Source: Ephesoft (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-retail-bank-customer-abandonment-rate
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<blockquote cite="https://lighthousedata.io/data/uk-retail-bank-customer-abandonment-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- customer abandonment rate for UK retail bank<br><small>Source: Ephesoft (2023) · <a href="https://lighthousedata.io/data/uk-retail-bank-customer-abandonment-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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