B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
61%
61% -- customer abandonment rate for insurance policyholders (2025)
61% of insurance policyholders abandoned a claim or renewal due to slow or confusing support experiences.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Accenture
Primary
Tier B
https://www.heyy.io/blog/best-insurance-chatbots ↗
Source Article
10 Best Insurance Chatbots in 2026: Features & Pricing
10 Best Insurance Chatbots in 2026: Features, Pricing and What Each One Does Well
Picture this: a policyholder calls your office at 4:00 PM on a Friday just to ask if their home insurance covers water damage from a burst pipe. The call eats up eight minutes of your team's time. The frustrating part …
Original Research
Accenture
· Original study ↗
Methodology
Accenture 2025 Insurance Consumer Study
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
insurance policyholders: 61% customer abandonment rate. Source: Accenture (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/policyholders-abandoned-claim-slow-support-2025
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<blockquote cite="https://lighthousedata.io/data/policyholders-abandoned-claim-slow-support-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- customer abandonment rate for insurance policyholders<br><small>Source: Accenture (2025) · <a href="https://lighthousedata.io/data/policyholders-abandoned-claim-slow-support-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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