B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
77
77 -- customer satisfaction for UK customer satisfaction index (July 2025)
The UK Customer Satisfaction Index showed average customer satisfaction across all sectors was 77.3 in July 2025.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
77
Unit
Score
Data Vintage
July 2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Sources (2)
Institute of Customer Service
Primary
Tier A
https://www.instituteofcustomerservice.com/ncsw-and-beyond/ ↗
Source Article
BIS consultation on Tipping, Gratuities, Cover and Service Charges
Institute of Customer Service response to Department of Business, Innovation and Skills consultation on Tipping, Gratuities, Cover and Service Charges
The Institute of Customer Service (The Institute) is an independent not for profit professional membership body, with over 500 organisational members…
Also cited by
instituteofcustomerservice.com
https://www.instituteofcustomerservice.com/ncsw-and-beyond/
2026-07-17
Original Research
Institute of Customer Service
· Original study ↗
Methodology
UK Customer Satisfaction Index
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK customer satisfaction index: 77 customer satisfaction. Source: Institute of Customer Service (July 2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-customer-satisfaction-index-2025
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<blockquote cite="https://lighthousedata.io/data/uk-customer-satisfaction-index-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>77</strong> -- customer satisfaction for UK customer satisfaction index<br><small>Source: Institute of Customer Service (July 2025) · <a href="https://lighthousedata.io/data/uk-customer-satisfaction-index-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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