B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
78%
78% -- customer switching rate for US consumers (2025)
78% of U.S. clients switch providers after experiencing a single bad experience.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
klutchgrowth.com
Primary
Tier C
https://klutchgrowth.com/blog/losing-customers-to-competitors/ ↗
Source Article
How to Avoid Losing Customers to Your Competitors - Klutch Growth
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Original Research
klutchgrowth.com
· Original study ↗
Methodology
No original study named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US consumers: 78% customer switching rate. Source: klutchgrowth.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/switch-after-bad-experience-78pct
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<blockquote cite="https://lighthousedata.io/data/switch-after-bad-experience-78pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- customer switching rate for US consumers<br><small>Source: klutchgrowth.com (2025) · <a href="https://lighthousedata.io/data/switch-after-bad-experience-78pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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