B
Evidence Grade B
Graded
under review
Safe to Cite
Current
14%
14% -- issues resolved per hour increase for Customer service agents using AI assistance (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
14%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
5,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Stanford University / NBER
Primary
Tier C
https://ateko.com/en/blog/contact-center-moved-next-steps/ ↗
Source Article
Your Contact Center Moved to the Cloud. The Hard Part Comes Next.
Original Research
Stanford University / NBER
· Original study ↗
Methodology
Stanford and NBER study of 5,000 agents measuring productivity impact of AI assistance
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service agents using AI assistance: 14% issues resolved per hour increase. Source: Stanford University / NBER (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/stanford-nber-ai-agents-issues-resolved-14pct
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<blockquote cite="https://lighthousedata.io/data/stanford-nber-ai-agents-issues-resolved-14pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>14%</strong> -- issues resolved per hour increase for Customer service agents using AI assistance<br><small>Source: Stanford University / NBER (2026) · <a href="https://lighthousedata.io/data/stanford-nber-ai-agents-issues-resolved-14pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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