B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
15%
15% -- issues resolved per hour increase for customer support agents using generative AI (2026)
Access to generative AI increased issues resolved per hour by approximately 15% on average among customer support agents.
- Original research study author/institution not explicitly named in the text
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Lighthouse Research Team
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
5,172
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
inceptivetechnologies.com
Primary
Tier C
https://inceptivetechnologies.com/how-does-generative-ai-enhance-customer-support-with-chatbots/ ↗
Source Article
How Does Generative AI Enhance Customer Support with Chatbots?
In my two decades of experience in marketing and customer experience, I’ve observed a significant transformation in how organisations manage customer support—and the rise of generative-AI-driven chatbots is central to that shift. In this blog, I’ll walk you through how generative AI elevates custome…
Original Research
inceptivetechnologies.com
· Original study ↗
Methodology
Large study of 5,172 support agents cited without naming source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support agents using generative AI: 15% issues resolved per hour increase. Source: inceptivetechnologies.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/genai-agent-productivity-15pct
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<blockquote cite="https://lighthousedata.io/data/genai-agent-productivity-15pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- issues resolved per hour increase for customer support agents using generative AI<br><small>Source: inceptivetechnologies.com (2026) · <a href="https://lighthousedata.io/data/genai-agent-productivity-15pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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