B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
15%
15% -- issues resolved per hour increase for contact center agents using generative AI (2025)
Issues resolved per hour rose by an average of 15% for contact center agents using generative AI suggestions during calls.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
5,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
novacloud.io
Primary
Tier C
https://www.novacloud.io/blog/ai-customer-support-amazon-connect ↗
Source Article
Generative AI for Contact Centers with Amazon Connect: A Practical Playbook
Transforming Customer Support with Amazon Connect and Generative AI
October 28, 2025
Executive Summary
- Generative AI + Amazon Connect helps you cut handle time, improve accuracy, and boost customer satisfaction without replacing your agents.
- Key benefits: Faster self-service, real-time agent ass…
Original Research
novacloud.io
· Original study ↗
Methodology
Field study of more than 5,000 agents
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center agents using generative AI: 15% issues resolved per hour increase. Source: novacloud.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/genai-agent-productivity-lift
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<blockquote cite="https://lighthousedata.io/data/genai-agent-productivity-lift" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- issues resolved per hour increase for contact center agents using generative AI<br><small>Source: novacloud.io (2025) · <a href="https://lighthousedata.io/data/genai-agent-productivity-lift" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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