B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
43%
43% -- customer feedback rate for SBB (Swiss Federal Railways) customers via Novadoo complaint-management process (2017)
In 2017, 43% of SBB customers who went through the Novadoo complaint-management process provided feedback.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
43%
Unit
Percentage
Data Vintage
2017
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Novadoo AG
Primary
Tier A
https://www.novadoo.ch/en ↗
Source Article
Turn customers and employees into Fans!
Customers and Employees in an emotive way
and initiate interaction immediately with trigger-based marketing!
Would you like to find out more and want to know what numerous companies are already using Novadoo for?
Would you like to find out more and want to know what numerous companies are already us…
Original Research
Novadoo AG
· Original study ↗
Methodology
Feedback collected through the Novadoo process used in SBB complaint management.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
SBB (Swiss Federal Railways) customers via Novadoo complaint-management process: 43% customer feedback rate. Source: Novadoo AG (2017). Via Lighthouse Intelligence -- https://lighthousedata.io/data/sbb-customer-feedback-rate-2017
HTML Embed
<blockquote cite="https://lighthousedata.io/data/sbb-customer-feedback-rate-2017" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>43%</strong> -- customer feedback rate for SBB (Swiss Federal Railways) customers via Novadoo complaint-management process<br><small>Source: Novadoo AG (2017) · <a href="https://lighthousedata.io/data/sbb-customer-feedback-rate-2017" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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