B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
43%
43% -- customer feedback rate for CFF (Swiss Federal Railways) customers (complaint-management feedback process) (2017)
In 2017, 43% of CFF customers provided valuable feedback via the Novadoo complaint-management feedback and compensation process.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
43%
Unit
Percentage
Data Vintage
2017
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Novadoo AG
Primary
Tier B
https://www.novadoo.ch/fr ↗
Source Article
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Original Research
Novadoo AG
· Original study ↗
Methodology
Vendor-reported; 43% of customers provided valuable feedback to CFF via the Novadoo-powered feedback process in 2017.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CFF (Swiss Federal Railways) customers (complaint-management feedback process): 43% customer feedback rate. Source: Novadoo AG (2017). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cff-customer-feedback-rate-2017
HTML Embed
<blockquote cite="https://lighthousedata.io/data/cff-customer-feedback-rate-2017" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>43%</strong> -- customer feedback rate for CFF (Swiss Federal Railways) customers (complaint-management feedback process)<br><small>Source: Novadoo AG (2017) · <a href="https://lighthousedata.io/data/cff-customer-feedback-rate-2017" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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