B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
20%
20% -- crm market share for Salesforce (2026)
Salesforce holds approximately 20% of the global CRM market share.
- Approximation ('about 20%')
- Specific underlying measurement year or primary research source not cited in text
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Sources (3)
International Data Corporation (IDC)
Primary
Tier C
https://solargenix.ai/blog/best-solar-crm-systems ↗
Source Article
Top 11 CRM for Solar Businesses in 2026 | Handpicked List
Let’s start the conversation with an important figure: the right CRM software can help cut the average sales cycle by 8-14 days.
And knowing how lengthy and complex the solar sales process is, what can be more important for a solar company than a shortened solar sales cycle?
Beyond speed, CRMs also …
Also cited by
2026-09-18
Exotica IT Solutions
https://ai.exoticaitsolutions.com/blog/salesforce-crm-development-services/
2026-09-24
Original Research
International Data Corporation (IDC)
· Original study ↗
Methodology
Approximate figure ('about 20%'); original attribution (commonly IDC) not provided in source.
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2018 | 19% | |
| 2019 | 20% | +5.3% |
| 2021 | 20% | 0% |
| 2021 | 19.6% | -2.0% |
| 2022 | 20% | +2.0% |
| 2023 | 21% | +5.0% |
| 2023 | 20% | -4.8% |
| 2023 | 22% | +10.0% |
| 2024 | 23% | +4.5% |
| 2024 | 22% | -4.3% |
| 2024 | 25% | +13.6% |
| 2025 | 22% | -12.0% |
| 2025-04 | 20.7% | -5.9% |
| 2026 (current) | 22% | +6.3% |
| 2026 (current) | 20% | -9.1% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
Salesforce: 20% crm market share. Source: International Data Corporation (IDC) (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/salesforce-global-crm-market-share
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<blockquote cite="https://lighthousedata.io/data/salesforce-global-crm-market-share" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- crm market share for Salesforce<br><small>Source: International Data Corporation (IDC) (2026) · <a href="https://lighthousedata.io/data/salesforce-global-crm-market-share" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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