B
Evidence Grade B
Graded
under review
Safe to Cite
Current
36
36 -- average net promoter score for SaaS industry (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
36
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
AcademyOcean
Primary
Tier C
https://academyocean.com/pricing ↗
Source Article
Turn your customers into Masters of your SaaS
Original Research
AcademyOcean
· Original study ↗
Methodology
Industry average cited by AcademyOcean; original methodology not stated
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2025 | 30 | |
| 2026 (current) | 36 | +20.0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
SaaS industry: 36 average net promoter score. Source: AcademyOcean (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/saas-industry-nps-average-36
HTML Embed
<blockquote cite="https://lighthousedata.io/data/saas-industry-nps-average-36" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>36</strong> -- average net promoter score for SaaS industry<br><small>Source: AcademyOcean (2026) · <a href="https://lighthousedata.io/data/saas-industry-nps-average-36" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.