B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
35%
35% -- perceived wait time reduction for customers receiving real-time queue updates (2025)
Customers who receive real-time queue updates perceive their wait time as 35% shorter compared to customers who receive no updates.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
Journal of Service Research
Primary
Tier B
https://www.vizitorapp.com/blog/efficient-customer-flow-management-technologies/ ↗
Source Article
Technologies for Efficient Customer Flow Management
Tools That Keep Customer Lines Moving Smoothly
This article covers the core technologies that manage customer flow, queue management, appointment scheduling, visitor management, and meeting room booking, and explains why connecting them matters more than picking any single tool. It also covers the K…
Original Research
Journal of Service Research
· Original study ↗
Methodology
Journal of Service Research study, cited in industry wait-time research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers receiving real-time queue updates: 35% perceived wait time reduction. Source: Journal of Service Research (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/queue-updates-perceived-wait
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<blockquote cite="https://lighthousedata.io/data/queue-updates-perceived-wait" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- perceived wait time reduction for customers receiving real-time queue updates<br><small>Source: Journal of Service Research (2025) · <a href="https://lighthousedata.io/data/queue-updates-perceived-wait" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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