B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
25%
25% -- profit increase from customer retention for companies improving customer service (2023)
Improving customer service can increase customer retention by up to 5%, leading to a 25% increase in profits.
- Resulting from an increase in customer retention of up to 5%
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Sources (2)
Harvard Business Review
Primary
Tier C
https://keachassistants.com/shopify/why-every-online-store-needs-a-shopify-virtual-assistant-for-gro… ↗
Source Article
Why Every Online Store Needs a Shopify Virtual Assistant
In the fast-paced world of e-commerce, Shopify stands as one of the most popular platforms, empowering businesses to scale and thrive. According to Shopify’s latest report, over 1.75 million businesses globally use the platform, making it a go-to for entrepreneurs and enterprises alike. However, man…
Also cited by
Original Research
Harvard Business Review
· Original study ↗
Methodology
Profit gain explicitly tied to customer-service-driven retention improvement (customer outcome metric); study date not specified in source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies improving customer service: 25% profit increase from customer retention. Source: Harvard Business Review (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/profit-increase-customer-service
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<blockquote cite="https://lighthousedata.io/data/profit-increase-customer-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- profit increase from customer retention for companies improving customer service<br><small>Source: Harvard Business Review (2023) · <a href="https://lighthousedata.io/data/profit-increase-customer-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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