B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
88%
88% -- customer satisfaction for pet retailer's super agents (2023)
Customer satisfaction surged to 88% one year after a leading specialty pet retailer switched to a relationship-focused super agent model.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
88%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Sutherland
Primary
Tier B
https://execsintheknow.com/blog/customer-care-super-agents-meet-the-new-value-creators/ ↗
Source Article
Customer Care Super Agents: Meet the New Value Creators
Tomorrow’s customer care will be more relational than transactional, with a focus on long-term value creation.
When customers contact a brand, they want to be treated like people, not problems.
Who can blame them?
Welcome to the future of customer care.
There, relationships will matter more than tra…
Original Research
Sutherland
· Original study ↗
Methodology
Surge in customer satisfaction
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
pet retailer's super agents: 88% customer satisfaction. Source: Sutherland (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/pet-retailer-customer-satisfaction
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<blockquote cite="https://lighthousedata.io/data/pet-retailer-customer-satisfaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>88%</strong> -- customer satisfaction for pet retailer's super agents<br><small>Source: Sutherland (2023) · <a href="https://lighthousedata.io/data/pet-retailer-customer-satisfaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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