B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
26
26 -- average net promoter score for Cross-industry businesses (2018)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
26
Unit
Score
Data Vintage
2018
Entity
Sample Size
6,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
heeter.com
Primary
Tier C
https://www.heeter.com/blog/what-do-heeter-customers-think-of-us ↗
Source Article
What Do Heeter Customers Think of Us? | Heeter
The Heeter team has made it our mission to deliver quality print + mail + fulfillment products and responsive service to our customers. We believe we are successful in delivering on this brand promise. It’s important for us, of course, to understand whether our customers agree, so we have been runni…
Original Research
heeter.com
· Original study ↗
Methodology
Benchmark NPS average across 6,000 businesses, as cited by Heeter; original benchmark source not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Cross-industry businesses: 26 average net promoter score. Source: heeter.com (2018). Via Lighthouse Intelligence -- https://lighthousedata.io/data/nps-industry-average-26
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<blockquote cite="https://lighthousedata.io/data/nps-industry-average-26" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>26</strong> -- average net promoter score for Cross-industry businesses<br><small>Source: heeter.com (2018) · <a href="https://lighthousedata.io/data/nps-industry-average-26" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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