B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
96%
96% -- repurchase intent rate for customers with low-effort service experiences (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
96%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
35
Freshness
95
Source
sobot.io
Primary
Tier C
https://www.sobot.io/blog/from-multichannel-to-omnichannel/ ↗
Source Article
From Multichannel to Omnichannel: How Unified Support Improves Customer Experience
If there is one frustration that instantly damages trust in an e-commerce brand, it is being forced to repeat the same problem again and again. Research shows that 56% of customers have to re-explain their issue because support conversations are spread across disconnected channels, a clear sign that…
Original Research
sobot.io
· Original study ↗
Methodology
Survey finding cited in article without a named source; comparison baseline for high-effort interactions given only qualitatively.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers with low-effort service experiences: 96% repurchase intent rate. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/low-effort-repurchase-intent-96
HTML Embed
<blockquote cite="https://lighthousedata.io/data/low-effort-repurchase-intent-96" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>96%</strong> -- repurchase intent rate for customers with low-effort service experiences<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/low-effort-repurchase-intent-96" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.