B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
88%
88% -- repurchase intent rate for customers (2025)
88% of customers report that good customer service makes them more likely to purchase again.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
88%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
sobot.io
Primary
Tier B
https://www.sobot.io/article/stories-of-excellent-customer-service-real-examples/ ↗
Source Article
Real Stories of Excellent Customer Service and How to Replicate Them
You know that a single moment of great customer service can turn a first-time buyer into a lifelong fan. Every day, businesses see real results from putting the customer first. Take a look at these eye-opening facts:
- 88% of customers say good customer service makes them more likely to purchase aga…
Original Research
sobot.io
· Original study ↗
Methodology
Cited stat, original survey unspecified
Methodology documented
Segmentation
Industrymarketing
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Plain Text
customers: 88% repurchase intent rate. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/good-service-repurchase-88pct
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<blockquote cite="https://lighthousedata.io/data/good-service-repurchase-88pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>88%</strong> -- repurchase intent rate for customers<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/good-service-repurchase-88pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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