B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
$10
$10 -- cost per support interaction for live chat vs phone support (2017)
A single live chat interaction costs about $10 per session.
- average cost per interaction
- live chat support costs less than a quarter of a phone transaction
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
$10
Unit
Currency Usd
Data Vintage
2017
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier C
http://www.saasgenius.com/blog/5-signs-your-support-really-needs-live-chat-software ↗
Source Article
5 Signs Your Support Really Needs Live Chat Software
5 Signs Your Support Really Needs Live Chat Software
Great customer support is all about going the extra mile to ensure your customers get their questions answered easily and instantly. And when you think about all the support channels available at your disposal, the one that really helps you achiev…
Original Research
Gartner
· Original study ↗
Methodology
Gartner study cited; phone interaction cost $33
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
live chat vs phone support: $10 cost per support interaction. Source: Gartner (2017). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-cost-10-vs-phone-33
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-chat-cost-10-vs-phone-33" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$10</strong> -- cost per support interaction for live chat vs phone support<br><small>Source: Gartner (2017) · <a href="https://lighthousedata.io/data/live-chat-cost-10-vs-phone-33" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.