B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$6
$6 -- cost per support interaction for B2B customer support (2026)
Human B2B customer support costs an average of $6 per interaction, compared to approximately $0.50 for an AI interaction.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$6
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
alhena.ai
Primary
Tier C
https://alhena.ai/blog/ai-b2b-ecommerce-chatbot/ ↗
Source Article
AI for B2B Ecommerce: Pricing, Bulk Orders & Accounts
Original Research
alhena.ai
· Original study ↗
Methodology
Human support cost; AI interaction cost roughly $0.50
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
B2B customer support: $6 cost per support interaction. Source: alhena.ai (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/human-vs-ai-support-cost-per-interaction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/human-vs-ai-support-cost-per-interaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$6</strong> -- cost per support interaction for B2B customer support<br><small>Source: alhena.ai (2026) · <a href="https://lighthousedata.io/data/human-vs-ai-support-cost-per-interaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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