B
Evidence Grade B
Graded
under review
Safe to Cite
Current
$8
$8 -- cost per contact for live customer service channels (phone, live chat, email) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
$8
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://astutesolutions.com/blog/articles/mobile-self-service ↗
Source Article
Mobile Self-Service: A Win-Win for Brands and Customers
Original Research
Gartner
· Original study ↗
Methodology
Gartner research cited by Astute Solutions
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
live customer service channels (phone, live chat, email): $8 cost per contact. Source: Gartner (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-channel-cost-per-contact-gartner
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-channel-cost-per-contact-gartner" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$8</strong> -- cost per contact for live customer service channels (phone, live chat, email)<br><small>Source: Gartner (2026) · <a href="https://lighthousedata.io/data/live-channel-cost-per-contact-gartner" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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