B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
$14
$14 -- cost per contact for agent-assisted support channels (2025)
Agent-assisted support channels cost $13.50 per contact.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$14
Unit
Currency Usd
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Fullview
Primary
Tier B
https://www.heyy.io/blog/customer-self-service-examples ↗
Source Article
8 Customer Self-Service Examples to Reduce Ticket Volume
8 Customer Self-Service Examples That Reduce Ticket Volume
What's your support team doing right now? Hopefully not answering the exact same questions they answered last Tuesday, last month, and six months ago. You know the ones: "Where is my order?", "How do I reset my password?", and "What is your …
Original Research
Fullview
· Original study ↗
Methodology
Fullview 2025 support cost data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
agent-assisted support channels: $14 cost per contact. Source: Fullview (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/agent-assisted-cost-per-contact-2025
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<blockquote cite="https://lighthousedata.io/data/agent-assisted-cost-per-contact-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$14</strong> -- cost per contact for agent-assisted support channels<br><small>Source: Fullview (2025) · <a href="https://lighthousedata.io/data/agent-assisted-cost-per-contact-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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