B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$8
$8 -- cost per contact for personal lines insurance human support calls (2026)
The average cost per contact for personal lines insurance human support calls is $7.50 per call.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
$8
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
McKinsey
Primary
Tier C
https://www.heyy.io/blog/best-insurance-chatbots ↗
Source Article
10 Best Insurance Chatbots in 2026: Features & Pricing
10 Best Insurance Chatbots in 2026: Features, Pricing and What Each One Does Well
Picture this: a policyholder calls your office at 4:00 PM on a Friday just to ask if their home insurance covers water damage from a burst pipe. The call eats up eight minutes of your team's time. The frustrating part …
Original Research
McKinsey
· Original study ↗
Methodology
McKinsey estimate cited via heyy.io
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
personal lines insurance human support calls: $8 cost per contact. Source: McKinsey (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/insurance-cost-per-call-750
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<blockquote cite="https://lighthousedata.io/data/insurance-cost-per-call-750" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$8</strong> -- cost per contact for personal lines insurance human support calls<br><small>Source: McKinsey (2026) · <a href="https://lighthousedata.io/data/insurance-cost-per-call-750" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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