B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

30 -- average net promoter score for groceries (2013)

Name: Average Net Promoter Score Statistics
Creator: Lighthouse Intelligence
Published: 2026-07-16

2013 · Temkin Group

The average Net Promoter Score for groceries / grocery chains was 30 in the 2013 benchmark study.

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Attribution: Temkin Group View source

Lighthouse Research Team

Last verified: 2026-07-16 · How we verify data →

Source verified Evidence graded

Value

Unit

Score

Data Vintage

2013

Entity

groceries

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

67/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Temkin Group Primary Tier A

http://experiencematters.wordpress.com/2013/11/13/report-net-promoter-score-benchmark-study-2013/?re… ↗

Confidence: 68/100 Vintage: 2013 Channel: Common Crawl

Source Article

Report: Net Promoter Score Benchmark Study, 2013

Report: Net Promoter Score Benchmark Study, 2013 November 13, 2013 6 Comments See latest version, Net Promoter Score Benchmark Study, 2014. We just published a Temkin Group report Net Promoter Score Benchmark Study, 2013. This study of 10,000 U.S. consumers benchmarks Net Promoter® Score (NPS®) for …

Original Research

Temkin Group · Original study ↗

Methodology

Study of 10,000 U.S. consumers benchmarking NPS for 269 companies.

Segmentation

Channelcommon_crawl

Cite this stat

Plain Text

groceries: 30 average net promoter score. Source: Temkin Group (2013). Via Lighthouse Intelligence -- https://lighthousedata.io/data/groceries-average-nps

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<blockquote cite="https://lighthousedata.io/data/groceries-average-nps" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30</strong> -- average net promoter score for groceries<br><small>Source: Temkin Group (2013) · <a href="https://lighthousedata.io/data/groceries-average-nps" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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