B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

81%

81% -- customer satisfaction for global customer satisfaction (Q2 2013)

Name: Customer Satisfaction Statistics
Creator: Lighthouse Intelligence
Published: 2026-06-30

Q2 2013 · Zendesk

In Q2 2013, average global customer satisfaction rose to 81 percent.

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Attribution: Zendesk View source

Lighthouse Research Team

Last verified: 2026-06-30 · How we verify data →

Source verified Evidence graded

Value

81%

Unit

Percentage

Data Vintage

Q2 2013

Entity

global customer satisfaction

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

63/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Zendesk Primary Tier A

https://www.zendesk.com/resources/customer-service-benchmark ↗

Confidence: 54/100 Vintage: Q2 2013 Channel: Cc Extraction

Source Article

Deutschland beim Kundenservice nur im Mittelfeld

„Weltweit erkennen Unternehmen den Nutzen von gutem Service, um Kunden zu halten und Kunden zu überzeugen. Wer als Verbraucher guten Kundenservice erfährt, der bleibt einem Unternehmen eher treu, als jemand, der schlechte Erfahrungen gemacht hat. Das ist Fakt“, betont Teske. Die durchschnittliche Ku…

Original Research

Zendesk · Original study ↗

Methodology

Report analyzes interactions between 16,000 companies worldwide and their customers.

Methodology documented

Segmentation

Channelcommon_crawl

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Plain Text

global customer satisfaction: 81% customer satisfaction. Source: Zendesk (Q2 2013). Via Lighthouse Intelligence -- https://lighthousedata.io/data/global-customer-satisfaction-2013

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<blockquote cite="https://lighthousedata.io/data/global-customer-satisfaction-2013" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>81%</strong> -- customer satisfaction for global customer satisfaction<br><small>Source: Zendesk (Q2 2013) · <a href="https://lighthousedata.io/data/global-customer-satisfaction-2013" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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