B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
35%
35% -- conversion lift for Fortune 100 insurance carrier (Glia client) (2025)
A Fortune 100 insurance carrier achieved a 35% increase in conversions after implementing Glia's ChannelLess AI-driven contact center platform across business units including online sales and customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Glia
Primary
Tier B
https://blog.glia.com/maximize-share-of-wallet-with-an-ai-driven-contact-center-platform/ ↗
Source Article
Maximize Share-of-Wallet with an AI-Driven Contact Center Platform
🤔Here’s a business axiom you’ve probably heard countless times:
Acquiring a new customer costs 7x more than retaining existing ones. *(depends on who you ask, some estimates range from 5-25x)
While losing customers is painful, an equally concerning issue often goes unnoticed: your existing customers…
Original Research
Glia
· Original study ↗
Methodology
Vendor-reported case study headline: 35% increase in conversions across business units including online sales and customer service using Glia ChannelLess platform
Methodology documented
Segmentation
IndustryInsurance
Company SizeEnterprise
RegionGlobal
Channelmulti-channel
Cite this stat
Plain Text
Fortune 100 insurance carrier (Glia client): 35% conversion lift. Source: Glia (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/glia-fortune-100-insurer-35pct-conversion-increase
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<blockquote cite="https://lighthousedata.io/data/glia-fortune-100-insurer-35pct-conversion-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- conversion lift for Fortune 100 insurance carrier (Glia client)<br><small>Source: Glia (2025) · <a href="https://lighthousedata.io/data/glia-fortune-100-insurer-35pct-conversion-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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